Shipping & Returns
The below services and time-frames apply to NZ, UK, USA and Canada. Please contact us to enquire about transit times for your location if not listed.
Standard Delivery ($15.00)
A non-trackable, standard shipping service that may take between 5-14 business days to arrive.
Express Delivery ($25.00)
A trackable, express shipping service that may take between 1-3 business days to arrive.
Once your order has been sent, you will receive an email from Star Track Express advising that your goods have been dispatched. This email will specify tracking information so that you can trace your order online. For Australia Post tracking information, please email firstname.lastname@example.org
We want you to absolutely love your new May purchase! If you are unhappy with your order for any reason, we can gladly accept a return, provided you meet the requirements of our Returns Policy.
Australian & New Zealand Customers
Returns requests must be lodged within 7 days of receiving your order. We suggest that garments are tried on as soon as they are received, to ensure your request can be approved within our policy time-frame. Return requests will not be accepted after this time period.
All returns are assessed individually and all items being sent back must be in their original condition, must not have been worn, altered or washed and all swing tags must remain in tact. Your return must be sent within 7 days of receiving your Return Authorisation (RA#). Any returns received outside this time frame cannot not be accepted by our Returns Department.
Once we receive your return, we will notify you via email and arrange your requested outcome. Your return request will be processed within 7 days from receiving your return.
A return request can be lodged only for a faulty garment. International customers are currently ineligible to return their purchase for any other reason.
Sale items can be returned for an online credit or exchange only. There is a strict no refund policy applied to all sale items, unless considered faulty.
If you would like to lodge a return, please contact email@example.com and request a Returns Authorisation number.
Once you receive your RA#, please complete the Returns Form, which should have been included with your order. If you cannot locate your Returns Form, please contact us for a copy. The completion and inclusion of the Returns Form is required to ensure a successful return process.
Your return must be sent within 7 days of receiving you RA #. Any returns received outside this time frame cannot not be accepted by our Returns Department.
Upon completing the Returns Form, please ensure to select one of the following return outcomes:
Your online credit will be to the value of your total return and is valid for six months from the date of issue. Any orders placed using an online credit are ineligible for a return unless considered faulty.
If you would like to exchange your purchase for an alternate size or style, we can gladly arrange this for you. Please ensure to list your requested exchange item in the Exchange section of the Returns Form. All exchanges are subject to availability. Any exchanges processed are ineligible for a return unless considered faulty. In the event that your exchange is faulty, you are entitled to a replacement or online credit only. We offer free outward shipping for your exchange (Australia wide) Exchanges will be processed within 7 days from receipt of your returned item(s). All exchanges are subject to availability.
A refund will be processed via your original payment method, and are available only for full priced items. Please note, payments made via Paypal may take 3-5 business days to clear.
Please Note: No responsibility is accepted for items being returned, until they are received at our address. The shipping cost to return your item(s) is at your expense.